Telstra field teams quickly adopted Teams and Microsoft 365 Power Platform — including Power BI, Power Apps, and Power Automate. Enthusiastic “citizen developers” in the Field Digitalization Team began using Power Apps to automate manual processes they knew from experience slowed customer service. The team created more than 77 apps, everything from automating the flow of customer service tickets from creation to resolution, to simplifying overtime reporting. All the apps are consolidated in Teams — in a “one-stop shop” called Technician Plus. “Since we used Teams to build Technician Plus and created more than 77 apps to automate processes, we’ve returned 10 million minutes to the business and generated substantial financial benefits,” says Nathan Backers, Senior Business Specialist, Field Digitalization Team at Telstra.
Telstra uses Teams and Microsoft 365 Power Platform – including Power BI, Power Apps, and Power Automate to return 10 million minutes to the business.
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