Microsoft 365 Support from Office How®
With a variety of direct support options available, our professional Microsoft 365 support services can deliver real and continuing benefits to your company or organisation. Whether you are thinking of using Microsoft 365 for your organisation or already on it, with our support, together we can achieve the maximum benefits of this scalable, flexible business solution.
Microsoft 365 is designed to help you achieve more with innovative Office apps, intelligent cloud services, and world-class security. Office How® provides Microsoft 365 support that is focused on delivering the most business value for you.
Basic
(Pay-as-you-go)
Microsoft 365 Support Plan
- One-on-one advice and technical support
- 8 support hours included
- Additional hours available at £60 per hour
-
Option to convert support time into a full or
part-day consultancy - Microsoft 365 discount for 5 users
Standard
(Pay-as-you-go)
Microsoft 365 Support Plan
- One-on-one advice and technical support
- 16 support hours included
- Additional hours available at £55 per hour
-
Option to convert support time into a full or
part-day consultancy - Microsoft 365 discount for 10 users
Premium
(Pay-as-you-go)
Microsoft 365 Support Plan
- One-on-one advice and technical support
- 32 support hours included
- Additional hours available at £45 per hour
-
Option to convert support time into a full or
part-day consultancy - Microsoft 365 discount for 20 users
Pay-as-you-go Microsoft 365 support from Office How®
Simply choose your initial commitment and purchase additional support hours as required.
What is provided by Microsoft?
Microsoft 365 subscription support only covers installation and activation issues.
What is provided by Office How?
Help with Microsoft 365 Implementation
Microsoft 365 Administration/Administration Support
User Support/Training/Enablement
Systems Integration
SharePoint/Power Platform Development
One-on-one Advice and Technical support
Experienced Team
What can I use my support hours for?
Hours purchased may be used for Help with Microsoft 365, Microsoft 365 Administration, Microsoft 365 Training or Microsoft 365 Development
– there is no restriction as to how hours purchased may be used.
How is support provided?
Support is provided for up to 5 nominated contacts on any plan. Nominated contacts can engage Office How support via email, phone or through our Website. One-on-one help with Microsoft 365 is provided via email, phone and Microsoft Teams.
I already have Microsoft 365. Can I still buy support?
Yes. We work with many businesses that already have Microsoft 365 and simply require additional support.
Can I change my support plan at any time?
You can subscribe to a new support plan at any time and carry over any unused hours to your new support plan.*
How is support time charged?
Time is based on actual time involved in completing the request, including time spent evaluating the request. Support is charged per use at a minimum of fifteen (15) minutes, and additional fifteen (15) minute increments thereafter.
*Hours purchased do not carry hours from one contract term to the next. Hours purchased must be used within 12 months of purchase.
These hours are reserved for you during the term, should you need them.